FUSION FMD · INSTRUCTION GUIDE

FusionFMD — User Guide

How to sign in, scan packs and read the portal

1. What Fusion FMD does 2. Signing in 3. Roles and what you can see 4. Fusion Scan — scanning packs 5. Portal — the pages 6. Reading a response 7. When a pack alerts 8. Help

1. What Fusion FMD does

Fusion FMD checks prescription medicine packs against the Irish National Medicines Verification System (IMVS, run by the IMVO) as the Falsified Medicines Directive requires. A pack's unique identifier (product code, serial number, batch and expiry) is scanned, sent to the National System with the operation the business needs (verify, supply, decommission or reactivate), and every answer is kept whole for audit.

There are two doors: Fusion Scan, the scanning app for tablets and phones, and the Portal, where you follow scans, responses, alerts and reports.

2. Signing in

Open https://fusion-scan-capture.onrender.com/. After the Fusion splash you can choose Fusion Scan or Portal.

Your welcome email carries your username, a temporary password and a Set your password link that works for seven days. Use the link first: choose a password of at least eight characters that you do not use elsewhere. If the link has expired, sign in with the temporary password; the portal asks you to change it straight away.

You can change your password at any time from the user menu (your initial, top right) → Change password. Ask an administrator to reset it if you have forgotten it.

Sessions last twelve hours. Log out is in the same menu.

3. Roles and what you can see

Every account has one of three roles. An administrator can also switch individual pages on or off for your account, so your sidebar may show fewer pages than the role lists.

Administrator — Everything: all pages, users and their access, devices, runtime settings, the qualification bench.
Power User — Operates the National System: submits verify, supply, decommission and reactivate, commits scans to the queue, runs jobs, works alerts, posts messages to devices, checks connectivity.
User — Reads: dashboard, reports, scans, responses, alerts and the SAP IMVO report. Cannot send anything to the National System.

4. Fusion Scan — scanning packs

On the tablet open https://fusion-scan-capture.onrender.com/scan in Chrome and choose Install app from the menu; the app then opens full-screen with its own icon and works without signal.

First use: an administrator sends you a device set-up link (Portal → Administration → Devices). Opening it on the tablet fills in the device name and the API key. Otherwise open Settings at the bottom of the app and enter the operator name and the API key you were given.Scanning: pick the action (for example Verify or Decommission), enter the delivery reference if you have one, point the camera at the 2D DataMatrix on the pack. A green flash confirms the read. Scans queue on the device and sync every few seconds; the counter shows what is still waiting.

Scan the 2D DataMatrix, never the linear barcode. Do not scan UK packs or unlicensed medicines: since 1 January 2025 they always alert. Bulk or split packs are decommissioned once, at first opening.

Manual entry (typed identifiers) is available when a barcode cannot be read. Type exactly as printed: serial numbers are case-sensitive and the expiry is sent as YYMMDD.

5. Portal — the pages

Dashboard shows today's volumes, open alerts and queue health. Scans lists every capture with its National System status and lets a Power User commit a selection to the queue. NMVS submits a pack by hand and shows each transaction. Responses lists every answer from the National System with a traffic light, the IMVO wording, the error in plain words and links to the IMVO explanation page for the code and for that exact pack. Alerts is the register of suspected falsifications. Jobs shows the submission queue. SAP IMVO reports the warehouse scans landed from SAP through Snowflake. Reports holds KPIs and CSV exports.

Every table has a filter box under each heading and sorts on click. Text size and reading width are in the user menu.

6. Reading a response

Green — the operation succeeded (codes starting 1). Carry on. Amber — an exception: the pack was refused or a warning was returned (for example already supplied). Withhold the pack from saleable stock and follow the IMVO link on the row. Red — an exception, including every alert. An alert carries an ID like IE-XXX-XXX-XXX-XXX-XXX and is already with the IMVO, the manufacturer and the HPRA.

7. When a pack alerts

Withhold the pack from saleable stock and keep it on site. Packs under alert must not go back to the wholesaler through normal returns.
Open the IMVO link on the response and work through the local causes in order: scanner, software, procedure, pack data. Most alerts are a double scan, a wrong mode or a master-data problem, not a falsification.
Record what you find on the alert in the portal.
If no local cause is found, the manufacturer investigates; hold the pack until they answer. Suspected tampering goes to qualitydefects@hpra.ie.

8. Help

Fusion FMD support: integration.support@synoviadigital.com.

IMVO (registration, scanners, alert help): info@imvo.ie, +353 1 571 5320.

This guide is always at https://fusion-scan-capture.onrender.com/guide.

Fusion FMD · Powered by Synovia · Guide version 1.0 — September 2026